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Glossary

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AVERAGE CALL DURATION

Average time a call lasts. A call‘s average durations is calculated by dividing the total number of minutes on the line by the number of calls held.

Average time a call lasts. A call‘s average durations is calculated by dividing the total number of minutes on the line by the number of calls held.

(¹) This translation is still subject to the auditors review

(¹) This translation is still subject to the auditors review

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